000 00447nam a2200169Ia 4500
008 140613s2009 xx 000 0 und d
020 _a8175544154
082 _a658.85
_bFOS-P9
100 _aFOSTER, Timothy R V
245 _a101 ways to boost customer satisfaction
_b
260 _bKOGAN PAGE
_aLONDON
_c2009
300 _a160
_bPAPER BINDING
650 _aMARKETING - SALESMANSHIP
650 _aSALESMANSHIP
700 _a
_e
942 _2ddc
_cBK
999 _c9491
_d9491