| 000 | 00497nam a2200169Ia 4500 | ||
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| 008 | 140613s2005 xx 000 0 und d | ||
| 020 | _a8174464131 | ||
| 082 |
_a658.812 _bNAR-P5 |
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| 100 | _aNARGUNDKAR, Rajendra | ||
| 245 |
_aManaging customer relationships in service industries _b |
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| 260 |
_bEXCEL BOOKS _aDELHI _c2005 |
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| 300 |
_ax, 266 _bHARD BINDING |
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| 650 | _aCONSUMER SATISFACTION | ||
| 650 | _aMARKETING - CONSUMER SATISFACTION | ||
| 700 |
_aPANDA, Tapan K _e |
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| 942 |
_2ddc _cBK |
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| 999 |
_c7733 _d7733 |
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