000			00485nam a2200169Ia 4500
008			140613s2004 xx 000 0 und d
020			_a8179921816
082			_a658.812 _bZEM-P4
100			_aZEMKE, Ron
245			_aCustomer service best practices _bCase studies and strategies
260			_bJAICO _aDELHI _c2004
300			_axvi, 475 _bHARD BINDING
650			_aCONSUMER SATISFACTION
650			_aMARKETING - CONSUMER SATISFACTION
700			_aWOODS, John _e
942			_2ddc _cBK
999			_c7250 _d7250