000 | 00495nam a2200169Ia 4500 | ||
---|---|---|---|
008 | 140613s2002 xx 000 0 und d | ||
020 | _a8178085682 | ||
082 |
_a658.812 _bDYC-P2 |
||
100 | _aDYCHE, Jill | ||
245 |
_aCRM handbook _bA business guide to customer relationship management |
||
260 |
_bPEARSON EDUCATION _aDELHI _c2002 |
||
300 |
_axxiv, 307 _bPAPER BINDING |
||
650 | _aCONSUMER SATISFACTION | ||
650 | _aMARKETING - CONSUMER SATISFACTION | ||
700 |
_a _e |
||
942 |
_2ddc _cBK |
||
999 |
_c6708 _d6708 |