000 | 00555nam a2200169Ia 4500 | ||
---|---|---|---|
008 | 140613s2001 xx 000 0 und d | ||
020 | _a8178084406 | ||
082 |
_a658.812 _bBUR-P1 |
||
100 | _aBURNETT, Ken | ||
245 |
_aHandbook of key customer relationship management _bThe definitive guide to winning, managing and developing key account business |
||
260 |
_bPEARSON EDUCATION _aDELHI _c2001 |
||
300 |
_axix, 401 _bHARD BINDING |
||
650 | _aCONSUMER SATISFACTION | ||
650 | _aMARKETING - CONSUMER SATISFACTION | ||
700 |
_a _e |
||
942 |
_2ddc _cBK |
||
999 |
_c6051 _d6051 |