| 000 | 00502nam a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 140613s2000 xx 000 0 und d | ||
| 020 | _a0333934091 | ||
| 082 |
_a658.8 _bRAG-P0 |
||
| 100 | _aRAGHAVACHARI, M | ||
| 245 |
_aDelivering service quality _bManagerial challenges for the 21st century |
||
| 260 |
_bMACMILLAN PUBLISHERS INDIA LIMITED _aDELHI _c2000 |
||
| 300 |
_axii, 651 _bHARD BINDING |
||
| 650 | _aMARKETING | ||
| 650 | _aMARKETING MANAGEMENT | ||
| 700 |
_aRAMANI, K V _e |
||
| 942 |
_2ddc _cBK |
||
| 999 |
_c5341 _d5341 |
||