000 | 00488nam a2200169Ia 4500 | ||
---|---|---|---|
008 | 140613s1995 xx 000 0 und d | ||
020 | _a0875845703 | ||
082 |
_a658.812 _bSCH-N5 |
||
100 | _aSCHNEIDER, Benjamin | ||
245 |
_aWinning the service game _b |
||
260 |
_bHARVARD BUSINESS SCHOOL _aMASSACHUSETTS _c1995 |
||
300 |
_axi, 295 _bHARD BINDING |
||
650 | _aCONSUMER SATISFACTION | ||
650 | _aMARKETING - CONSUMER SATISFACTION | ||
700 |
_aBOWEN, David E _e |
||
942 |
_2ddc _cBK |
||
999 |
_c5335 _d5335 |