000			00461nam a2200169Ia 4500
008			140613s1999 xx 000 0 und d
020			_a076199372X
082			_a658.812 _bBAL-N9
100			_aBALACHANDRAN, S
245			_aCustomer driven services management _b
260			_bRESPONSE BOOKS _aDELHI _c1999
300			_a333 _bPAPER BINDING
650			_aCONSUMER SATISFACTION
650			_aMARKETING - CONSUMER SATISFACTION
700			_a _e
942			_2ddc _cBK
999			_c5089 _d5089