| 000 | 00471nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 140613s1998 xx 000 0 und d | ||
| 082 |
_a658.812 _bQUI-N8 |
||
| 100 | _aDEE, David | ||
| 245 |
_aServicing tough customers _bHow to keep them smiling... and yourself sane! |
||
| 260 |
_bSBP MANAGEMENT PRESS _aDELHI _c1998 |
||
| 300 |
_a229 _bPAPER BINDING |
||
| 650 | _aCONSUMER SATISFACTION | ||
| 650 | _aMARKETING - CONSUMER SATISFACTION | ||
| 700 |
_a _e |
||
| 942 |
_2ddc _cBK |
||
| 999 |
_c4789 _d4789 |
||