000			00563nam a2200193Ia 4500
008			140613s1997 xx 000 0 und d
020			_a0071157093
082			_a658 _bFIT-N7
100			_aFITZSIMMONS, James A
245			_aService management _bOperations, strategy, and information technology
250			_aEd 2
260			_bMCGRAW-HILL _aNEW YORK _c1997
300			_axxvi,614 _bPAPER BINDING
490			_aManagement and organization series
650			_aGENERAL MANAGEMENT
650			_aMANAGEMENT
700			_aFITZSIMMONS, Mona J _e
942			_2ddc _cBK
999			_c4759 _d4759