| 000 | 00578nam a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 140613s1997 xx 000 0 und d | ||
| 020 | _a8175441305 | ||
| 082 |
_a658.812 _bVAV-N7 |
||
| 100 | _aVAVRA, Terry G | ||
| 245 |
_aImproving your measurement of customer satisfaction _bA guide to creating, conducting, analyzing and reporting customer satisfaction measurement programs |
||
| 260 |
_bA H WHEELER _aALLAHABAD _c1997 |
||
| 300 |
_axx,490 _bHARD BINDING |
||
| 650 | _aCONSUMER SATISFACTION | ||
| 650 | _aMARKETING - CONSUMER SATISFACTION | ||
| 700 |
_a _e |
||
| 942 |
_2ddc _cBK |
||
| 999 |
_c4731 _d4731 |
||