| 000 | 00466nam a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 140613s1991 xx 000 0 und d | ||
| 020 | _a0814450040 | ||
| 082 |
_a658.812 _bBAL-N1 |
||
| 100 | _aBLANDING, Warren | ||
| 245 |
_aCustomer service operations _bComplete guide |
||
| 260 |
_bAMACOM _aNEW YORK _c1991 |
||
| 300 |
_aix, 422 _bHARD BINDING |
||
| 650 | _aCONSUMER SATISFACTION | ||
| 650 | _aMARKETING - CONSUMER SATISFACTION | ||
| 700 |
_a _e |
||
| 942 |
_2ddc _cBK |
||
| 999 |
_c3808 _d3808 |
||