| 000 | 00407nam a22001457a 4500 | ||
|---|---|---|---|
| 999 |
_c16073 _d16073 |
||
| 003 | OSt | ||
| 020 | _a978-81-265-1287-4 | ||
| 082 |
_a658.8 _bGRO-Q6 |
||
| 100 |
_aGronroos, Christian _91756 |
||
| 245 |
_aService management and marketing _b: Customer management in service competition |
||
| 250 | _aEd 3 | ||
| 260 |
_aNew Delhi _bWiley India Pvt. Ltd. _c2016 |
||
| 300 |
_a483 _bPaper Binding |
||
| 942 |
_2ddc _cBK |
||