000 | 00553npc a2200169Ia 4500 | ||
---|---|---|---|
008 | 140613s2012 xx 000 0 und d | ||
060 | _a658.8 | ||
100 | _aRAMDAS, KAMALNI | ||
245 | _a4 ways to reinvent service delivery | ||
260 | _c2012 | ||
300 | _a97-104 | ||
520 | _aHow to create more value for your customers and you? How can you tell if you need to retink your model for service delivery? | ||
653 | _aMARKETING | ||
700 | _aTEISBERG, ELIZABETH | ||
773 |
_oP14654 _nM _926768 _011178 _tHARVARD BUSINESS REVIEW |
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942 |
_2ddc _cARTCL |
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999 |
_c11577 _d11577 |