000			01054npc a2200169Ia 4500
008			140613s2012 xx 000 0 und d
060			_a658.8342
100			_aZABLAH, ALEX R
245			_aHow and when does customer orientation influence frontline employee job outcomes? _bA meta analytic evaluation
260			_c2012
300			_a21-40
520			_aPrevious research has conceptualized and modeled customer orientation in one of two ways : as a psychological phenomenon antecedent to critical job states(i.e. stress and engagement) or as frontline employee behaviors that are casused by these smae job states. Building on meta analytic data, this study finds greater support for the casual relationships implied by a psychological construal of the construct and reveals that customer orientation influences frontline employees job outcomes through its effects on stress and engagement.
653			_aEMPLOYEE CUSTOMER ORIENTATION
700			_aFRANKE, GEORGE R
773			_oP14400 _nM _927726 _011181 _tJOURNAL OF MARKETING
942			_2ddc _cARTCL
999			_c11300 _d11300