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Shaheed Sukhdev College of Business Studies Library
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Results of search for 'au:"HESKETT, James L"'
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HESKETT, James L
SASSER, W.Earl
SHAPIRO, Roy D
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CONSUMER SATISFACTIO...
MARKETING - CONSUMER...
MATERIALS MANAGEMENT
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1.
Logistics strategy Cases and concepts
by
SHAPIRO, Roy D
HESKETT, James L
[]
Material type:
Text
; Format:
print
; Literary form:
Not fiction
Publication details:
NEW YORK
WEST PUBLISHING
1985
Availability:
Items available for loan:
SSCBS Library
(1)
Call number:
658.7 SHA-M5
.
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2.
Service profit chain How leading companies link profit and growth to loyalty, satisfaction,and value
by
HESKETT, James L
SASSER, W.Earl
[]
Material type:
Text
; Format:
print
; Literary form:
Not fiction
Publication details:
THE FREE PRESS
1997
Availability:
Items available for loan:
SSCBS Library
(1)
Call number:
658.812 HES-N7
.
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Shaheed Sukhdev College of Business Studies Library
E-mail:
library@sscbsdu.ac.in
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