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	1.	Customer retention An integrated process for keping your best customers by LOWENSTEIN, Michael W [] Material type: Text; Format: print ; Literary form: Not fiction Publication details: MILWAUKEE ASQC QUALITY PRESS 1995 Availability: Items available for loan: SSCBS Library (1)Call number: 658.8342 LOW-N5. Add to cart (remove)

	2.	No cover image available History of managing for quality The evolution, trends, and future directions of managing for quality by JURAN, J M [] Material type: Text; Format: print ; Literary form: Not fiction Publication details: MILWAUKEE ASQC QUALITY PRESS 1995 Availability: Items available for loan: SSCBS Library (1)Call number: 658.562 JUR-N5. Add to cart (remove)

	3.	Human resources management perspectives on TQM Concepts and practices by KNOUSE, Stephen B [] Material type: Text; Format: print ; Literary form: Not fiction Publication details: MILWAUKEE ASQC QUALITY PRESS 1996 Availability: Items available for loan: SSCBS Library (1)Call number: 658.3 KNO-N6. Add to cart (remove)

	4.	ISO 9000 implementation for small business by LAMPRECHT, James L [] Material type: Text; Format: print ; Literary form: Not fiction Publication details: MILWAUKEE ASQC QUALITY PRESS 1996 Availability: Items available for loan: SSCBS Library (1)Call number: 658.562 LAM-N6. Add to cart (remove)

	5.	In sights to excellence 1996 An inside look at the 1996 baldrige award criteria by BLAZEY, Mark L [] Material type: Text; Format: print ; Literary form: Not fiction Publication details: MILWAUKEE ASQC QUALITY PRESS 1996 Availability: Items available for loan: SSCBS Library (1)Call number: 658.562 BLA-N6. Add to cart (remove)

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