TY  - BOOK
AU  - FORD, Lisa
AU  - MCNAIR, David
TI  - Exceptional customer service
SN  - 1580624589
U1  - 658.8342 
PY  - 2009///
CY  - NEW DELHI
PB  - VIVA BOOKS PVT. LTD.
KW  - CONSUMER BEHAVIOR
KW  - MARKETING - CONSUMER BEHAVIOR
ER  -