TY  - BOOK
AU  - FITZSIMMONS, James A
AU  - FITZSIMMONS, Mona J
TI  - Service management: Operations, strategy and information technology
SN  - 0070615667
U1  - 658 
PY  - 2006///
CY  - DELHI
PB  - TATA MCGRAW-HILL
KW  - GENERAL MANAGEMENT
KW  - MANAGEMENT
ER  -