TY  - BOOK
AU  - NARGUNDKAR, Rajendra
AU  - PANDA, Tapan K
TI  - Managing customer relationships in service industries
SN  - 8174464131
U1  - 658.812 
PY  - 2005///
CY  - DELHI
PB  - EXCEL BOOKS
KW  - CONSUMER SATISFACTION
KW  - MARKETING - CONSUMER SATISFACTION
ER  -