TY  - BOOK
AU  - NAKKIRAN, S
AU  - FRANKLIN, John D
TI  - Business process outsourcing (BPO): Concept, current trends, management and future challenges
SN  - 8176295558
U1  - 658.4058 
PY  - 2004///
CY  - DELHI
PB  - DEEP & DEEP
KW  - BUSINESS PROCESS OUTSOURCING
ER  -