TY  - BOOK
AU  - ZEMKE, Ron
AU  - WOODS, John
TI  - Customer service best practices: Case studies and strategies
SN  - 8179921816
U1  - 658.812 
PY  - 2004///
CY  - DELHI
PB  - JAICO
KW  - CONSUMER SATISFACTION
KW  - MARKETING - CONSUMER SATISFACTION
ER  -