TY  - BOOK
AU  - GREENBERG, Paul
AU  - 
TI  - CRM at the speed of light: Capturing and keeping customers in Internet real time
SN  - 0070532508
U1  - 658.812 
PY  - 2002///
CY  - DELHI
PB  - TATA MCGRAW-HILL
KW  - CONSUMER SATISFACTION
KW  - MARKETING - CONSUMER SATISFACTION
ER  -