TY  - BOOK
AU  - TOCQUER, Gerard A
AU  - 
TI  - Service Asia: How the tigers can keep their stripes
SN  - 0139786023
U1  - 658.812 
PY  - 1998///
CY  - NEW YORK
PB  - PRENTICE-HALL
KW  - CONSUMER SATISFACTION
KW  - MARKETING - CONSUMER SATISFACTION
ER  -