TY  - BOOK
AU  - JOLLES, Robert L
AU  - 
TI  - Customer centered selling: Eight steps to success from the world's best sales force
SN  - 0684843900
U1  - 658.812 
PY  - 1998///
CY  - NEW YORK
PB  - FREE PRESS
KW  - CONSUMER SATISFACTION
KW  - MARKETING - CONSUMER SATISFACTION
ER  -