TY  - BOOK
AU  - DEE, David
AU  - 
TI  - Servicing tough customers: How to keep them smiling... and yourself sane!
U1  - 658.812 
PY  - 1998///
CY  - DELHI
PB  - SBP MANAGEMENT PRESS
KW  - CONSUMER SATISFACTION
KW  - MARKETING - CONSUMER SATISFACTION
ER  -