TY  - BOOK
AU  - BLANDING, Warren
AU  - 
TI  - Customer service operations: Complete guide
SN  - 0814450040
U1  - 658.812 
PY  - 1991///
CY  - NEW YORK
PB  - AMACOM
KW  - CONSUMER SATISFACTION
KW  - MARKETING - CONSUMER SATISFACTION
ER  -