TY  - BOOK
AU  - TASCA, Bob
AU  - CALDWELL, Peter
TI  - You will be satisfied: Ford motor's top salesman shows you how to turn happy customers into fanatical loyalists and leave.
SN  - 0887307981
U1  - 658.812 
PY  - 1996///
CY  - NEW YORK
PB  - HARPER-COLLINS
KW  - CONSUMER SATISFACTION
KW  - MARKETING - CONSUMER SATISFACTION
ER  -