TY  - BOOK
AU  - BYHAM, William C
AU  - COX, Jeff
TI  - Zapp: The lighting of empowerment:How to improve productivity , quality, and employee satisfaction
SN  - 0449907058
U1  - 658.31422 
PY  - 1988///
CY  - NEW YORK
PB  - FAWCETT GOLD MEDAL
KW  - JOB SATISFACTION
KW  - PERSONNEL - JOB SATISFACTION
ER  -