TY - GEN AU - SIMONS, ROBERT TI - Choosing the right customer: The first step in a winning strategy PY - 2014/// KW - MARKETING N2 - All companies claim that their strategies are customer driven. But the trem Customer is among the most elastic in management theory. A working definition might be that your customers are the people or entities that buy your products and servicesand supply your revenue. that includes any number of actors in a company's value chain ER -