Delivering quality service Balancing customer perceptions and expectations
Material type: TextPublication details: FREE PRESS NEW YORK 1990Description: xii,226 HARD BINDINGISBN:- 0029357012
- 658.812 ZEI-N0
Item type | Current library | Collection | Call number | Status | Date due | Barcode | |
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Books | SSCBS Library | General Books | 658.812 ZEI-N0 (Browse shelf(Opens below)) | Available | 6651 |
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658.812 TSC-N7 Achieving excellence through customer service | 658.812 VAV-N7 Improving your measurement of customer satisfaction | 658.812 WEL-P0 Kaizen strategies for customer care | 658.812 ZEI-N0 Delivering quality service | 658.812 ZEM-P4 Customer service best practices | 658.816 LIV-L6 Pricing | 658.816 MOR-N0 Market-oriented pricing |
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