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Servicing tough customers (Record no. 4789)

MARC details
000 -LEADER
fixed length control field	00471nam a2200157Ia 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field	140613s1998 xx 000 0 und d
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number	658.812
Item number	QUI-N8
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name	DEE, David
245 ## - TITLE STATEMENT
Title	Servicing tough customers
Remainder of title	How to keep them smiling... and yourself sane!
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Name of publisher, distributor, etc.	SBP MANAGEMENT PRESS
Place of publication, distribution, etc.	DELHI
Date of publication, distribution, etc.	1998
300 ## - PHYSICAL DESCRIPTION
Extent	229
Other physical details	PAPER BINDING
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element	CONSUMER SATISFACTION
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element	MARKETING - CONSUMER SATISFACTION
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name
Relator term
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme	Dewey Decimal Classification
Koha item type	Books

Holdings
Withdrawn status	Lost status	Source of classification or shelving scheme	Damaged status	Not for loan	Collection code	Home library	Current library	Date acquired	Source of acquisition	Indian price	Financial Year	CATCODE for Bill	Bill number	Total Checkouts	Full call number	Barcode	Date last seen	Bill Amount	Bill Date	HDNAME for Bill	Koha item type
		Dewey Decimal Classification			General Books	SSCBS Library	SSCBS Library	11/11/1998	UNIVERSITY BOOK HOUSE	95.00	1998-99	BOOKS	231		658.812 DEE-N8	6468	26/06/2024	5092.00	09/11/1998	NONRECARING	Books