Publix super market inc. (Record no. 11647)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00947npc a2200169Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 140613s2013 xx 000 0 und d |
| 060 ## - NATIONAL LIBRARY OF MEDICINE CALL NUMBER | |
| Classification number | 658.8 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | KHAN, SYED MOHAMMAD MUZAFFAR |
| 245 ## - TITLE STATEMENT | |
| Title | Publix super market inc. |
| Remainder of title | A customer service leader |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Date of publication, distribution, etc. | 2013 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 58-69 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | This case discusses the customer service at Publix Super Market Inc. (Publix), a US basd supermarket chain. Customer service and loyalty were the major aspects of Publix service culture. The supermarket chain was known for delivering excellent customer service. It gave importance to its customers and strived for complete customer satisfaction. Publix provided value for customers by offering a wide range of quality items at competitive prices, organized shopping environment and friendly associates. |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | MARKETING |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | QUMER, SYEDA MASEEHA |
| 773 ## - HOST ITEM ENTRY | |
| Other item identifier | P14739 |
| Note | M |
| Host Itemnumber | 33412 |
| Host Biblionumber | 11216 |
| Title | Case Folio |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Articles |
No items available.