How and when does customer orientation influence frontline employee job outcomes? (Record no. 11300)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01054npc a2200169Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 140613s2012 xx 000 0 und d |
| 060 ## - NATIONAL LIBRARY OF MEDICINE CALL NUMBER | |
| Classification number | 658.8342 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | ZABLAH, ALEX R |
| 245 ## - TITLE STATEMENT | |
| Title | How and when does customer orientation influence frontline employee job outcomes? |
| Remainder of title | A meta analytic evaluation |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Date of publication, distribution, etc. | 2012 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 21-40 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Previous research has conceptualized and modeled customer orientation in one of two ways : as a psychological phenomenon antecedent to critical job states(i.e. stress and engagement) or as frontline employee behaviors that are casused by these smae job states. Building on meta analytic data, this study finds greater support for the casual relationships implied by a psychological construal of the construct and reveals that customer orientation influences frontline employees job outcomes through its effects on stress and engagement. |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | EMPLOYEE CUSTOMER ORIENTATION |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | FRANKE, GEORGE R |
| 773 ## - HOST ITEM ENTRY | |
| Other item identifier | P14400 |
| Note | M |
| Host Itemnumber | 27726 |
| Host Biblionumber | 11181 |
| Title | JOURNAL OF MARKETING |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Articles |
No items available.