An overview of service delivery and coustomer satisfaction in the telecommunications industry in
ADETAYO, J O
An overview of service delivery and coustomer satisfaction in the telecommunications industry in Nigeria - 2013 - 14-22
The study examined service delivery and customer satisfaction in the telecommunications industry in Nigeria. The study assessed the level of satisfaction of GSM subscribers and the discrepancies (if any) in the level of satisfaction among them. Data were collected using a structured questionnarie distributed to four hundred respondents in Lagos and Oyo states of Nigeria. Descriptive statistics such as frequency, percentages, weighted mean as well as inferential statistics such as analysisof variance were used for analyzing the variables of interest.
CONSUMER SATISFACTION
658.812
An overview of service delivery and coustomer satisfaction in the telecommunications industry in Nigeria - 2013 - 14-22
The study examined service delivery and customer satisfaction in the telecommunications industry in Nigeria. The study assessed the level of satisfaction of GSM subscribers and the discrepancies (if any) in the level of satisfaction among them. Data were collected using a structured questionnarie distributed to four hundred respondents in Lagos and Oyo states of Nigeria. Descriptive statistics such as frequency, percentages, weighted mean as well as inferential statistics such as analysisof variance were used for analyzing the variables of interest.
CONSUMER SATISFACTION
658.812