Service profit chain
HESKETT, James L
Service profit chain How leading companies link profit and growth to loyalty, satisfaction,and value - THE FREE PRESS 1997 - 301 HARD BINDING
0684832569
CONSUMER SATISFACTION
MARKETING - CONSUMER SATISFACTION
658.812 / HES-N7
Service profit chain How leading companies link profit and growth to loyalty, satisfaction,and value - THE FREE PRESS 1997 - 301 HARD BINDING
0684832569
CONSUMER SATISFACTION
MARKETING - CONSUMER SATISFACTION
658.812 / HES-N7